The NYS community is where you follow announcements, schedule changes and trader-to-trader conversation. It complements official support, it does not replace it.
What the community is for
Announcements and product news.
Schedule changes, such as market holidays and session adjustments.
Trader-to-trader support: setups, platform tips and general questions.
What to send to support instead
For anything tied to your account, always use the official support channel:
Account and credential issues
Billing and purchases
Payout requests and identity verification (KYC)
Rule breaches or anything you want reviewed
The official support channel always takes priority over community channels. Answers from other traders are opinions, not decisions about your account, and never share credentials or personal documents in a community channel.