If you have a billing problem, contact support first. Filing a chargeback in bad faith is a violation of the Terms of Use and has serious, permanent consequences.
I have a billing issue — what should I do?
Reach out to support so we can review and resolve it. Most billing questions can be fixed directly, without any dispute.
What happens if I file a chargeback?
A bad-faith chargeback is treated as a violation of the Terms. It results in:
Immediate freezing of all associated accounts
A permanent ban from future purchases
What counts as prohibited payment conduct?
The following are prohibited and may lead to account freezing and a ban:
Stolen or unauthorized payment methods
False billing information
Identity theft
Fraudulent reversals
Bad-faith chargebacks
The right order of steps
Always resolve any billing concern with support before initiating a dispute with your bank or card provider. This protects your accounts and avoids an avoidable, permanent ban.